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WRITING POLICY AND PROCEDURE DOCUMENTS RIGHT



As manager of PolicyStat’s Learning Center, Phil Havlik directs the Knowledge Base, Education series, User Community and in-product HelpGuides. He is well-versed in many of the latest eLearning deployment tools and methodologies that use those tools to engage and promote learning.

Many policy writers are generally unfamiliar with the standards and norms for writing policy or procedure documents. Some content may be pre-determined by regulatory standards, but following the general best practices and structure introduced in this webinar can make policy and procedure documents more effective and easier to read, especially online.