Latest PolicyStat Newsletter
In This Issue
CEO Welcome
Product Updates
New Customer Profile
Customer Support Redesign
PolicyStat in the Community
These are exciting times for PolicyStat as we close out the most successful year in our company’s history. In the past twelve months our customer base has more than tripled, and our team has grown in key areas to serve you better. At the same time, our policy lifecycle management offering has gotten more robust with each release, five in total this year, and the most exciting part of that for me is our ability to respond quickly to your requests for enhanced functionality. Our offering continues to increase the business value it delivers you by helping to improve quality and consistency of care, increase productivity, and mitigate risk.
We look forward to serving you in 2010. In the year ahead, we also have some key product releases scheduled which will continue our legacy of increasing value and enhanced functionality. Enjoy the holidays, and here’s to a great year.
Steve Ehrlich
The PolicyStat solution is a critical element of any Healthcare IT strategy because of the business value it delivers – improving quality and patient safety, enhancing productivity, and mitigating risks. Our latest release contains some state of the art functionality our customers have asked for. Here are a few of the highlights:
Policy Backup-allowing user defined date ranges to simplify this process.
Policy Layout-right from the policy header, users can see all past revision dates
Email a Friend-authorized users can now easily send a secure link in PDF format of the policy
Advanced Reporting-real time analytics on policy approval wait time
We are delighted to welcome Southwest Regional Rehabilitation Center located in Battle Creek, Michigan to the PolicyStat family. SRRC has been in existence since 1921 and their roots can be traced back to the need for medical rehabilitation care during World War 1. Though many changes have occurred since then, their primary focus has been to continue to provide specialized comprehensive rehabilitation therapy services for all ages.
Like most of the facilities we work with, SRRC Policy and Procedure strategy needed updating. Policies were being transitioned from printed copies stored in three ring binders to being placed on their intranet in various shared drives. Easy searching, retrieval, archiving and efficient approval processes remained a challenge for the staff.
PolicyStat’s Solution provided SRRC with an easy fix to their challenges. Implementation and configuration is under way and a mid to late December “go live” date is expected. Stay tuned for further updates and metrics.
Customer support website redesign
We have developed a new Customer Support website and it is now live. When we designed this site, we knew it was important to go beyond just the open a ticket……wait….. close a ticket mindset. Those functions are important, and we have included them as part of our offering, but we have much more for you.
We have developed this site with a company and community approach to helping you solve problems. After all, there is a wealth of knowledge among our customers waiting to be shared, and our approach is to help each of them tap into that knowledge. We have also added Community Forums to our support website. These are interactive vehicles to let PolicyStat share information with our customer base as a whole and to allow our customers to share with each other. Please visit http://support.policystat.com
There is a strong belief that even though we are a relatively small, up and coming organization, we need to set aside time to give back to our community. Based in Indianapolis, Indiana, the 11th largest city in the United States and probably best known for the Indianapolis 500 automobile race, we have many of the same issues, challenges and problems as other cities. In 2009, many of the PolicyStat employees set aside time to volunteer at local churches, soup kitchens and charities. We will continue to reinforce that as a strong value within our company and look to expanding our time commitment to these and other needy organizations in 2010.
