5 Tips to Navigate Uncertain Times

The healthcare industry is no stranger to change, or risk, or regulation. In 2017, though, uncertainty has taken on a whole new meaning. It’s anyone’s guess which regulations will be eliminated, or if bad debts will increase due to lower coverage. Now is probably not the time to place your bets on what Congress and […]

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Is Patient Satisfaction Bringing You Down?

With patient experience surveys driving provider ratings, healthcare facilities have increasingly become more customer-centric and focused on hospitality to ensure patients are happy. Sadly, many healthcare organizations have discovered that a happy patient doesn’t necessarily make a healthy patient. So, what do you do when patients ask for something you either don’t have or advise […]

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Whether you are pursuing a successful Joint Commission survey, an industry certification or performance-based incentives from the government, your employees’ willingness and ability to perform their jobs well are essential to your success as a healthcare organization. What if their jobs were easier? Applying the simple customer service principle known as The Effortless Experience™ to […]

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3 Keys to Caring for the Big Spenders

For decades, Baby Boomers have proven to be powerful consumers and will continue to be the wealthiest generation for many years to come. Living an average of 10 years longer than the preceding generation while suffering from more chronic conditions that require medical oversight, Boomers’ demand for healthcare services is burgeoning. To capitalize on the […]

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Convince Your Ceo to Go Digital, and Get Some Sleep

I was recently asked, “What keeps you up at night?” Like a lot of people I know, my response was, “Everything.” Having been in the industry, I know that healthcare administrators are expected to adapt to constant regulatory and technological changes, but often are not given the resources to successfully do so. I am mindful […]

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